About Enterprise Service Management
The Enterprise Service Management (ESM) mobile app is the mobile version of Service Management Automation. Via Service Portal mode, end-users can: Search service or support offerings, knowledge articl
The Enterprise Service Management (ESM) mobile app is the mobile version of Service Management Automation.
Via Service Portal mode, end-users can:
Search service or support offerings, knowledge articles and news
Browse the service or support offerings
Create new service or support requests
Approve or deny the request approvals or change approvals
Accept or reject resolved requests
Smart ticketing and Virtual Agent support
Switch between different tenants
Via agent mode, agent users can:
Search for specific requests/incidents, CIs, people, and knowledge articles or news
View the requests/tasks/incidents in my views
Filter request/task/incident list. For example, filter the requests in a specific priority
Update the detailed information of a request/task/incident
Post comments to a request/task/incident
Add solution or suggested solution to a request/incident
View the detailed information of Person records and contact the person by tapping the phone number, the email address or the location
For full details of our new release please go to OpenText online documentation :
https://docs.microfocus.com/doc/Mobile/SMAX/ReleaseNotes
https://docs.microfocus.com/doc/Mobile/SMA-SM/ReleaseNotes
https://docs.microfocus.com/doc/Mobile/SaaS/ReleaseNotes
IMPORTANT: This software requires connectivity to the OpenText Service Management Automation Suite. You may activate the mobile app by scanning a QR code from your company’s Service Management Automation Service Portal web site. You may also contact your IT administrator for an activation URL.
Previous Versions
Here you can find the changelog of Enterprise Service Management since it was posted on our website on 2021-12-10 13:14:30.
The latest version is 24.1.2 and it was updated on 2024-03-28 19:04:52. See below the changes in each version.
Enterprise Service Management version 24.1.2
Updated At: 2024-02-28
Changes: Fix the save failed issue when updating the comment of tickets in agent mode.
Enterprise Service Management version 24.1.1
Updated At: 2024-02-08
Changes: fix classic VA issue
Enterprise Service Management version 24.1.0
Updated At: 2024-01-03
Changes: - The custom applications built in Studio are generally available in the mobile app.
In the Agent mode, the mobile app users can search for, view, and edit their records. In the Service Portal mode, the mobile app users can approve the custom application records.
- The Aviator capability is now available in the mobile app.
Enterprise Service Management version 23.4.0
Updated At: 2023-09-26
Changes: - You can now view the public requests in the mobile app.
- You can view the requests that you are following in the mobile app.
- Now you can change the app language and view the version number from the Account page.
- The user interfaces of Android devices are now improved to align with the UI design for iOS devices.
Enterprise Service Management version 2023.05.04
Updated At: 2023-09-06
Changes: Fix the loading issue of entity detail page for Agent mode.
Enterprise Service Management version 2023.05.03
Updated At: 2023-07-12
Changes: 1. Fix some rule applying issues.
2. Fix login issue.
Enterprise Service Management version 2023.05.02
Updated At: 2023-06-09
Changes: Fixed the business rules issue when adding or editing solution in agent mode.
Enterprise Service Management version 2023.05.01
Updated At: 2023-05-30
Changes: Support BYOA approvals in Portal Mobile.
Enterprise Service Management version 2023.02.03
Updated At: 2023-04-13
Changes: 1. Fixed the comment issue in Agent mode for some specific scenario.
2. Enhanced the localization for unsupported languages.
Enterprise Service Management version 2023.02.02
Updated At: 2023-03-23
Changes: - Fixed some logic issue about applying business rules.
- Resolved the crash problem in some special case.
- Fixed some localization issues.
Disclaimer
Official Google Play Link
We do not host Enterprise Service Management on our servers. We did not scan it for viruses, adware, spyware or other type of malware. This app is hosted by Google and passed their terms and conditions to be listed there. We recommend caution when installing it.
The Google Play link for Enterprise Service Management is provided to you by apps112.com without any warranties, representations or guarantees of any kind, so access it at your own risk.
If you have questions regarding this particular app contact the publisher directly. For questions about the functionalities of apps112.com contact us.
