About OpenText Service Management
OpenText Service Management gives end users and agents secure mobile access to essential service workflows. Service Portal mode helps end users quickly find services, submit requests, review approvals, and manage resolved...
OpenText Service Management gives end users and agents secure mobile access to essential service workflows.
Service Portal mode helps end users quickly find services, submit requests, review approvals, and manage resolved tickets. Users can also access smart ticketing, Virtual Agent support, and multi-tenant environments.
Agent mode helps support teams search requests and incidents, work from personal views, apply list filters, update records, post comments, and capture solutions. Agents can also view person details and contact users directly from the app.
Important:
OpenText Service Management connectivity is required. Activate the app using a QR code from your company’s Service Management website, or request an activation URL from your IT administrator.
Previous Versions
Here you can find the changelog of OpenText Service Management since it was posted on our website on 2021-12-10 13:14:30.
The latest version is 26.3.3 and it was updated on 2026-10-10 18:01:57. See below the changes in each version.
OpenText Service Management version 26.3.3
Updated At: 2026-10-06
Changes: General defect fixes and stability improvements, including a resolution for an issue where the Virtual Agent chat would hang indefinitely on a loading spinner when the "Smart Virtual Agent" feature was enabled.
OpenText Service Management version 26.3.2
Updated At: 2026-09-21
Changes: General defect fixes and stability improvements, including a fix for an issue that could cause the app to hang during startup when Virtual Agent was enabled.
For detailed information regarding the hotfix, consult the ESM Mobile App product documentation.
OpenText Service Management version 26.3.1
Updated At: 2026-08-05
Changes: Highlights:
OpenText Service Management now supports Oauth 2.0 authentication on Android, available for tenants running on versions 26.3 or later.
General defect fixes and stability improvements.
For detailed information regarding the new release, consult the ESM Mobile App product documentation.
OpenText Service Management version 26.3.0
Updated At: 2026-06-16
Changes: Highlights:
Extended ESM Mobile to support Customer Service Management by introducing Case Offerings and Case Requests.
Minimum supported OS version updated to Android 14.
General defect fixes and stability improvements.
For detailed information regarding the new release, consult the ESM Mobile App product documentation.
OpenText Service Management version 26.2.1
Updated At: 2026-05-21
Changes: Fixing defects and Stability Improvements
OpenText Service Management version 25.4.0
Updated At: 2025-09-26
Changes: Now supports android 13 and above
Updated cookies consent banner to reflect recent changes in app usage and privacy preferences
Important bug fixes to make your experience smoother
OpenText Service Management version 25.3.0
Updated At: 2025-07-04
Changes: Our latest update includes several important bug fixes to enhance your experience.
Additionally, we've added License information under the Third Party Licenses option on both Android and iOS mobile apps. Simply tap Third Party Licenses in the Settings menu to view the License file.
OpenText Service Management version 25.2.0
Updated At: 2025-03-24
Changes: Fixed some issues.
OpenText Service Management version 25.1.0
Updated At: 2025-02-05
Changes: • Support setting allowed domains for logging in to the Intune-managed mobile application.
• Some bug fixes.
OpenText Service Management version 24.4.1
Updated At: 2024-11-24
Changes: Fixed some defects.
Disclaimer
Official Google Play Link
We do not host OpenText Service Management on our servers. We did not scan it for viruses, adware, spyware or other type of malware. This app is hosted by Google and passed their terms and conditions to be listed there. We recommend caution when installing it.
The Google Play link for OpenText Service Management is provided to you by apps112.com without any warranties, representations or guarantees of any kind, so access it at your own risk.
If you have questions regarding this particular app contact the publisher directly. For questions about the functionalities of apps112.com contact us.
